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Customer relations

Quality Control Team analyses the level of provided service and monitors the work of company's departments. Department employees audit and optimize the work flow, work on preventing reputational and financial risks. Their area of activities includes supervision of tickets issuance and correspondence of our service quality to international standards, etc.

Every client is special

Our clients are in the heart of our business. We understand that for them travel is not just a jouney from point of origin to point of destination. For some travel is like an escape in order to renew the energy, for some this is about signing a huge contract and for some - the sweetest moments of returning to their families. We know that behind every ticket is a person's story. That is why every day we improve customer service.

We work in dynamic industry where lots of urgent changes may occure due to different reasons and we are always ready to provide our clients with support they need in making changes to their travel plans.

Every day we help our clients

The goal of our Customer support is always to be on the client's side and find the best solution in any situation. Our main principle is to listen and hear the customers needs. Even in the most difficult situations we protect the client’s interests before providers. We take every case of our client personal because we respect people who entrusted us with their journeys.

TTN provides Customer support service 24/7/365 in 7 languages in 30 countries.

Quality control team 

Oksana Pankiv

Quality Control Team Lead

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Olena Chekh

Quality Control Supervisor

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Hryhorii Stryha

Quality Control Supervisor

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Igor Stetsyak

Quality Control Supervisor

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